Wow!!! What can I say about Dave’s RV...my wife and I bought a brand new 2019 Forest River Sierra 5th Wheel on February 15th from Dave’s RV in Claremore. It went straight to storage until our first planned trip to try everything out just 1.5 hours away this weekend. Went to storage the night before we leave and I have no power to turn on lights, run slides...etc just to put stuff in it for our trip! Called 1st thing when they opened Friday AM at 8:00am and speak to John in Service about our issue, he troubleshoots over the phone with me and tells me when can you get it to us? I told him 1 hour and I’ll be there. I show up, drop her off, they call me back in less than 3 hours and say we got you back in business. Turns out it was a faulty 50A breaker switch inside our Coach that was not allowing the inverter to charge my 12v system. John was so professional and helpful every step of the way, he explained the entire process, even showing me the faulty breaker switch upon pickup. Absolutely no charge, got me back on the road in plenty of time to make our maiden voyage in our new rig!! We are not new to RVing, but new to the 5’er world! Half the battle in recreational toys is finding a great dealer BEFORE and AFTER the sale! I can assure you within my experience so far at Dave’s RV in Claremore, they really CARE about Customer Service!!! I would highly recommend doing business with them!
P.S....A HUGE shout out to “BRUCE” running the forklift out in the Service lane yesterday!! He could tell I was a “newbie” with hooking up my new rig. He came over and was my spotter to get me lined up and hitched fast and smoothly! THANKS, BRUCE!!
CUSTOMER SERVICE GOES A LONG WAY!!!
Sincerely, Proud Dave’s RV Owners,